Most Commonly Asked Questions
We are now rolling out our professional services in Asheville. We'll be bringing the same award-winning services we have provided customers in Raleigh. Contact us to find out more about our service area in Asheville.
YES! To ensure you and your pets are protected, we carry the maximum limits of general liability insurance. Please ensure your pet sitter is fully insured and do not have expired policies. We can show you proof of coverage upon request at the consultation or at any time!
Service quality is not guaranteed by sitters who are bonded and insured. Our own reputation - first established in Raleigh - is the best guarantee.
We think you'll agree even when you are away from home, your pet is most comfortable in an environment they are familiar with. Asheville Pawz is not a pet boarding facility. Our professional pet sitters visit your home to care for your pet. Our program is designed to reduce stress while your pet is happy at home.
Our in-home visits help avoid the chance your pet may catch an illness at a kennel.
Our client families have many reasons to welcome the Asheville Pawz team into their home.
Business Travel - You may need to spend a few nights away from home during a business trip.
Vacation - When taking a break to visit the beach or the family, sometimes you can not take the pets with you.
Long Commutes - Your pets may appreciate a potty break or a quick walk if you have a long drive to and from work.
Illness - Are you feeling under the weather or need to take care of a family member? We are there to help!
The [rp_longlame] ensure your pets are safe, comfortable and happy! You will absolutely notice a difference in your pet's happiness when you return home. While you're away, they got to stay home and enjoy a visit from their new friend.
Visits include play time, regularly scheduled meals, walks, enrichment and maybe a treat or two! After the visit from their new best buddy, they get to take a nap in their favorite spot ... at home.
We also retrieve the mail and look for any packages that should be brought into the home. We'll clean up after your pet inside the house and make some changes to ensure your home looks "lived in" while you're away at work or on vacation.
You can communicate directly with your pet sitter through our Client Portal. You can provide us with updates concerning your pet's needs, and you'll be able to view our real-time update after every visit.
A consultation is required before services begin so that we can meet with you and your pet(s). We must meet with you and your pet(s) to review their routine, answer any questions, and finalize access to your home.
Our sitters have cared for dogs, cats, rabbits, guinea pigs, rats, chinchillas, fish, hermit crabs, and birds (including backyard chickens and ducks). We've even cared for a pig! If you have another pet not listed above, go ahead and reach out! We are always excited to meet new friends!
We don't refuse service based on your pet's species or breed. If your pet is friendly and non-aggressive, we’re happy to help! If your pet is aggressive, has a bite history, or is anxious to the point we can’t safely care for them, unfortunately, we won’t be able to help.
Our sitters are happy to administer your pet's medication as directed in liquid, pill, or transdermal form. We are unable to care for pets that require injections or IV medications.
You’re welcome to schedule visits in the time blocks below. We can’t guarantee a specific visit time within a time block. However, if you let us know a preferred time we will do our best to accommodate your request. For puppy clients, we can offer a one-hour arrival time window.
- Morning - 7 a.m. - 9:30 a.m.
- Mid-day - 10 a.m. - 3 p.m.
- Late Afternoon - 3 p.m. – 5:30 p.m.
- Evening - 5:30 p.m. - 9 p.m.
We work as a team! All our sitters are employees and have completed a background check and our multi-step onboarding process. You will receive the same excellent service no matter which sitter is assigned! While we try to limit the number of sitters assigned to your pet(s), by working as a team we can ensure availability when you need us and in case of emergencies.
Common Questions from Current Clients
Log into our Client Portal and select the Schedule tab to submit your request or make changes.
If you are having an issue with the Client Portal, contact us via email so we can check your account and help you. If you forgot your password, you can reset it without contacting us. (You'll just need to use the email address you registered with.)
After your last day of service for the service period, an invoice will be posted to your account. Log in to the Client Portal and add a payment method. We accept the following payment methods:
- ACH Transfer (eCheck) - This is our preferred payment method
- Debit or Credit Card
Once the payment method is set up, we will charge the payment method on file for future visits.
If you would like to tip your pet sitter - which is greatly appreciated - please leave cash in an envelope.
Please review the Cancellations section on our Policies page.
We are holding room in our schedule to care for your pet(s). We approve requests on a first-come, first-served basis and do not overbook. We completely understand that plans can change. However, due to the heavy volume of vacation pet sitting requests and the fact that we’re holding room in your pet sitter’s schedule, once service begins, payment is due for all visits you have scheduled with us.