Most Commonly Asked Questions

We are now rolling out our professional services in Asheville. We'll be bringing the same award-winning services we have provided customers in Raleigh. Contact us to find out more about our service area in Asheville. 

YES! To ensure you and your pets are protected, we carry the maximum limits of general liability insurance. Please ensure your pet sitter is fully insured and do not have expired policies. We can show you proof of coverage upon request at the consultation or at any time!

Service quality is not guaranteed by sitters who are bonded and insured. Our own reputation - first established in Raleigh - is the best guarantee.

We think you'll agree even when you are away from home, your pet is most comfortable in an environment they are familiar with. Asheville Pawz is not a pet boarding facility. Our professional pet sitters visit your home to care for your pet. Our program is designed to reduce stress while your pet is happy at home.

Our in-home visits help avoid the chance your pet may catch an illness at a kennel.

Our client families have many reasons to welcome the Asheville Pawz team into their home.

Business Travel - You may need to spend a few nights away from home during a business trip.

Vacation - When taking a break to visit the beach or the family, sometimes you can not take the pets with you.

Long Commutes - Your pets may appreciate a potty break or a quick walk if you have a long drive to and from work.

Illness - Are you feeling under the weather or need to take care of a family member? We are there to help!

The [rp_longlame] ensure your pets are safe, comfortable and happy! You will absolutely notice a difference in your pet's happiness when you return home. While you're away, they got to stay home and enjoy a visit from their new friend.

Visits include play time, regularly scheduled meals, walks, enrichment and maybe a treat or two! After the visit from their new best buddy, they get to take a nap in their favorite spot ... at home.

We also retrieve the mail and look for any packages that should be brought into the home. We'll clean up after your pet inside the house and make some changes to ensure your home looks "lived in" while you're away at work or on vacation.

You can communicate directly with your pet sitter through our Client Portal. You can provide us with updates concerning your pet's needs, and you'll be able to view our real-time update after every visit.

Common Questions from Current Clients

Log into our Client Portal and select the Schedule tab to submit your request or make changes.

If you are having an issue with the Client Portal, contact us via email so we can check your account and help you. If you forgot your password, you can reset it without contacting us. (You'll just need to use the email address you registered with.)

After your last day of service for the service period, an invoice will be posted to your account. Log in to the Client Portal and add a payment method. We accept the following payment methods:

  • ACH Transfer (eCheck) - This is our preferred payment method
  • Debit or Credit Card

Once the payment method is set up, we will charge the payment method on file for future visits.

If you would like to tip your pet sitter - which is greatly appreciated - please leave cash in an envelope.

Please review the Cancellations section on our Policies page.